Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please review our refund policy below.

1. Eligibility for Refund

Refunds are applicable in the following cases:

• The item was received damaged or expired
• The wrong product was delivered
• Your order was not delivered within 14 working days

2. Non-refundable Conditions

We cannot offer refunds in the following cases:

• Perishable items that have been opened or used
• Products damaged after delivery due to improper storage
• Returned items without prior authorization

3. Refund Process

To request a refund, please email [email protected] within 48 hours of receiving the item. Include your order number, issue details, and clear photos if applicable.

4. Processing Time

Once approved, refunds will be processed within 5–7 business days to your original payment method.

5. Shipping Costs

If the issue was our fault (wrong or damaged item), we will cover the return shipping. Otherwise, return shipping costs will be borne by the customer.

6. Contact Us

If you have any questions about refunds, please contact:

BrandK Support
Email: [email protected]
Phone: +603-1234-5678